Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Top Online Casinos. We publish research-based reviews and guides about US online casinos, and reader messages are a big part of how we catch errors, spot changed bonus terms and decide what to cover next. Below you will find how to contact us, what we can realistically help with, and — just as important — where to go for the things we cannot fix.
How to reach the editorial team
Email is the only channel we operate. Write to [email protected] and a person will read your message. We do not run a phone line, a live chat window or a social inbox, partly because we are a small publisher and partly because we would rather answer carefully than quickly.
To get a useful reply first time, include:
- The page you are writing about — the URL or the headline is enough.
- The casino involved, if your message concerns a specific operator we cover.
- Your state, when the question touches availability, payments or eligibility. US online casino rules are set state by state, so an answer that is right in one state can be wrong in another.
- Dates and amounts, if you are flagging something that has changed — a bonus percentage, a wagering multiplier, a minimum deposit or a withdrawal time.
- Screenshots or terms text, where you have them. Pasted terms and conditions are the fastest way for us to verify a claim.
Please do not send account numbers, card details, Social Security numbers, copies of ID documents or passwords. We never need them, and we do not want them in our inbox. Our fact-check date for the current review cycle is Sep 25, 2026; if you are reading a figure that looks older than that, tell us and we will recheck it.
What we can help with
- Corrections. A bonus that no longer exists, a wagering requirement that has moved, a payment method that has been withdrawn, a casino that has stopped accepting players in your state. These go to the top of the pile.
- Clarifications. If a guide explains wagering requirements, maximum bonus bets, bonus expiry dates or cashout limits in a way that left you confused, say so. Confusing copy is our problem, not yours.
- Coverage requests. Topics you want explained — KYC and identity verification, source-of-funds checks, RTP and slot volatility, random number generators, self-exclusion tools, deposit and loss limits, gambling blocking software.
- Editorial and partnership enquiries. Introduce yourself, name the company you represent and outline what you are proposing.
- Responsible gambling concerns. Mention it in your message and we will point you to independent support services rather than to a casino.
What we cannot do
We are an independent comparison and review publisher. We are not a casino, an agent, a regulator or an ombudsman. That means we cannot:
- open, close, unlock or verify a casino account
- release a pending withdrawal, reverse a deposit or credit a bonus
- overturn a confiscated balance or a rejected KYC submission
- act as your representative in a dispute with an operator
- tell you whether a specific wager will win, or predict any outcome
If your message is about money sitting in a casino account, the route below will get you further than we can.
Where to take a casino complaint
Complaints have an order to them, and skipping a step usually slows things down.
- Contact the operator in writing. Use the casino's own support channel and ask for a complaint reference. Keep the thread in email where possible so you have a record.
- Escalate internally. Most licensed operators have a formal complaints procedure with a defined response window. Ask for it by name and request escalation if the first reply does not resolve the issue.
- Go to the regulator. In the US, online casino play is regulated at state level. If you are playing with a state-licensed operator, the relevant state gaming authority — for example a state gaming commission or division of gaming enforcement — handles player complaints about licensees in that state. Check the licence details published in the casino's footer to confirm which body applies to your account.
- Tell us what happened. We cannot arbitrate, but a pattern of similar reports about withdrawal disputes, verification delays or bonus terms is something we will investigate and factor into how we describe an operator.
For support with gambling itself rather than with an operator, the National Council on Problem Gambling runs the National Problem Gambling Helpline on 1-800-522-4700, available 24/7 by call and text. Most licensed casinos also offer self-exclusion, deposit limits and loss limits inside account settings, and several states operate their own self-exclusion registers.
Questions about offers we list, and how commission works
Some of the links on this site are commercial. If you open an account through one, we may earn a commission from the operator. That arrangement does not buy a position in our rankings, and it does not change the terms you see — nobody pays us for a better rating. Our editorial ratings are our own assessment, not customer-review scores, and advertised bonus figures are exactly that: advertised.
The most common reader emails are about the headline offers on our lists, so here is what those offers actually mean before you write in.
| Casino | Advertised welcome offer | Editorial rating | What readers most often ask us |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 | How the deposit tiers and the spin allocation work together |
| Magician Bet | 101% no wagering | 9.7 | Whether "no wagering" also removes cashout caps |
| Slots of Vegas | 375% bonus + 50 free spins on Cash Chaser | 9.7 | Why the spins are tied to one named slot |
| Uptown Aces | 600% for new players | 9.6 | What the maximum bonus bet is while the bonus is live |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.5 | How a coin-based reward differs from a cash bonus |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.2 | What "SC" means and how redemption works |
| BetUS | 200% up to $4,000 for new players | 9.0 | Whether the offer differs for casino and sportsbook play |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 8.9 | Whether the $20 purchase is required to claim |
| Slots and Casino | 500% up to $2,500, across three deposits | 8.7 | Whether all three deposits must be made in a set window |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.7 | How a crypto-denominated cap converts in practice |
In every case, the operator's own terms are the authority. Percentages, caps, wagering multipliers and expiry dates change without notice, and ours is a snapshot taken at the fact-check date above.
Three offers readers email about most
Raging Bull — 410% up to $10,000 plus 50 free spins
It sits at the top of our list and it generates the most mail, largely because the $10,000 ceiling is the biggest headline number we cover. Worth understanding before you claim: a percentage match of that size almost always comes with a playthrough requirement on the bonus and often on the deposit too, a maximum bet per spin or hand while bonus funds are active, and an expiry window. Free spins are usually restricted to selected slots and their winnings typically convert to bonus credit rather than cash. The limitation: a very high match percentage generally goes hand in hand with tighter conditions — the higher the multiplier, the more carefully you need to read the wagering and cashout terms before depositing.
Magician Bet — 101% no wagering
This one is on the page for the opposite reason: the percentage is modest, but "no wagering" means bonus winnings are not locked behind a playthrough multiplier. For readers who dislike wagering requirements, that trade is often the better one. The limitation: no-wagering offers commonly carry other restrictions instead — a cap on how much of the bonus can be converted, game weighting, or a maximum stake while the credit is in play. "No wagering" is not the same as "no conditions", and we would always check the cashout limit first.
Slots of Vegas — 375% bonus plus 50 free spins on Cash Chaser
The distinguishing feature here is that the free spins are attached to one named game, Cash Chaser, rather than spread across a library. That makes the offer easy to understand and easy to value, since you know exactly which title and therefore which RTP and volatility profile you are playing. The limitation: a single-game tie means you have no choice about where the spins go, and any winnings from them will carry their own playthrough and conversion rules separate from the deposit match.
Deposits, withdrawals and the questions we get about them
A large share of our inbox is about money moving in and out, so here is the general shape of it. Reading our site costs nothing; taking up any offer on it requires a real deposit of your own funds, and every bonus above is contingent on that.
- Paying in. Debit cards are the most widely accepted method at US-facing casinos. Credit card deposits are accepted in some places and blocked in others, including by individual card issuers. ACH bank transfer, online banking and e-wallets are common; PayPal availability varies by operator and by state and should never be assumed. Some sites, such as Bets.FM with its BTC-denominated cap, price offers in cryptocurrency.
- Minimum deposits. These vary by operator and by method, and a bonus often has its own qualifying minimum that is higher than the site minimum. Claiming with too small a deposit is one of the most common reasons a bonus fails to credit.
- Getting paid out. Withdrawals usually go back to the method you deposited with, where that is possible. E-wallet payouts are generally faster than bank transfers; card refunds and ACH typically take longer, and most operators apply a pending or review period before processing starts.
- Limits and fees. Expect a minimum withdrawal amount, daily, weekly or monthly caps, and in some cases a fee on certain methods or on repeated withdrawals within a period. Check the cashier page rather than the marketing page.
- Verification. Licensed operators must verify identity, age and often source of funds before releasing money. Completing KYC early, rather than at the point of your first withdrawal, is the single most effective way to avoid a delay.
If you email us with an amount, a date and the operator's own stated timescale, we can at least tell you whether what you are experiencing looks typical of how that method usually behaves.
What you can actually play at the sites we cover
Readers sometimes write to ask which categories we review, so in brief: slots, from low-volatility titles with frequent small wins to high-volatility games and progressive jackpots where the prize pool builds across players; table games, principally blackjack, roulette and baccarat, each with its own house edge and rule variants; live dealer rooms, where a real dealer is streamed and stakes and table limits are set per table; and mobile play, either through a browser or a dedicated casino app, which does not always carry the full desktop game library. Sweepstakes-style sites such as Card Crush, Zumba Cards and Amazon Jackpots work on a coin or card model rather than direct cash stakes, and their redemption rules differ meaningfully from a standard real-money casino. We look at software providers, published RTP figures and independently tested random number generators where operators disclose them.
The other products these operators run
Several brands on our lists are not casino-only. BetUS, for instance, advertises a new-player offer that sits alongside a sportsbook operation, and sports betting works on different terms from casino play: odds and lines instead of RTP, different bonus structures such as free bets and odds boosts, and separate wagering rules. Bonus balances are often ring-fenced by product, so a casino bonus may not be usable on sports markets and vice versa. Poker rooms, bingo and virtual sports appear at some operators too. If you email us about a bonus, tell us which product you were playing — it changes the answer more often than people expect.
Who may play, and what applies in the US
Online casino gambling in the US is legal only for adults aged 21 or over in states that have authorized it, and only through operators licensed by that state's regulator. There is no single federal online casino licence; federal law sets some boundaries, but the authorization to offer and play real-money casino games comes from the state. Sweepstakes and social casino models operate under a different legal footing again and are not available everywhere.
Practically, that means: you generally need to be physically located within a state where the operator is licensed, geolocation checks will confirm it, and an operator accepting your registration is not by itself proof that it is authorized to serve you. Verify the licence in the operator's footer against the state regulator's own list of licensees. Your obligations are straightforward — be of legal age, play from a permitted location, use an account in your own name, and complete verification honestly. Winnings may be taxable; a tax professional is the right source on that, not us.
No casino is completely safe, and no site can guarantee a withdrawal or a win. Treat gambling as paid entertainment with a cost, never as income or a way out of financial trouble. If it has stopped feeling like entertainment, use the operator's self-exclusion and limit tools, consider blocking software, and contact the helpline listed above.
Response times and what happens next
A real person reads every message. We aim to reply within two business days, though corrections that require us to verify terms with an operator can take longer, because we would rather check than guess. If you have sent a correction and we act on it, you will usually see the change reflected on the page along with an updated fact-check date.
We also publish material for readers outside the US market, including our guide to non-GamStop casinos in the UK, which is a different regulatory environment entirely — if your question relates to that page, mention it so we route it correctly.
Unsure whether your question is one for us or one for the casino? Send it anyway. If it belongs elsewhere, we will tell you where, and that takes us about a minute. — Top Online Casinos editorial, Austin Warren.